Hope Ventures is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles. We only collect personal information and sensitive information that is reasonably necessary for our activities, including meeting our legal and moral obligations such as our duty of care and obligations under child protection legislation, and we will obtain your consent for this collection where the Act requires it. We take reasonable steps to make you aware that information is being collected, before or as soon as practicable after collection, and we use fair and lawful means to collect information and tell you what it will be used for. Wherever practicable we collect personal information directly from you, and we will let you know if information about you has been collected from someone else. We take steps to ensure information is used and disclosed consistently with the Act, and we take reasonable steps to keep the personal information we hold accurate, complete and up to date, and to protect it from misuse, loss, and unauthorised access, modification or disclosure. We also take reasonable steps to destroy or de-identify personal information once it is no longer needed, and we will give you access to the personal information we hold about you if you ask for it, unless an exception under the Act applies — for example, an emergency situation, law enforcement, or another public interest exception.This policy does not apply to employee records, which are excluded from the Australian Privacy Principles where they relate to a current or former employment relationship with Hope Ventures.

1. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not it is true and whether or not it is recorded in a material form — for example, a name, age or date of birth. Hope Ventures collects and holds personal information, including sensitive information, about anyone who comes into contact with our programs, as well as about pastoral carers, staff, job applicants, employees, volunteers and contractors of Hope Ventures and its affiliated organisations."Sensitive information" is a special category of personal information and includes things like racial or ethnic origin, political opinions, religious or philosophical beliefs, sexual orientation, criminal record, health information, genetic information, and biometric information. We will only collect sensitive information where you have consented and the information is reasonably necessary for one or more of our functions or activities, or where the information relates to our activities and to our stakeholders or people who have regular contact with us in connection with those activities, including where necessary to meet our legal and moral obligations such as duty of care and child protection obligations.If you would prefer to provide information anonymously or under a pseudonym, let us know — we will accommodate this where it is lawful and practicable to do so. In many cases it will not be practicable, but you're welcome to raise it with our team.

2. How we collect your personal information

We generally collect personal information directly from you, through methods such as forms and documents you complete and provide to us, face-to-face meetings and interviews, telephone calls, and photographs, video and audio recordings.

3. How we use your information

Hope Ventures collects personal information for the primary purpose of conducting its activities. This includes keeping you informed about matters related to Hope Ventures through correspondence, newsletters, magazines, our website, intranet sites and our social media channels; day-to-day administration; looking after an individual's educational, social, spiritual and medical wellbeing; seeking donations, marketing and research for Hope Ventures; and satisfying Hope Ventures' legal and moral obligations, including obligations under duty of care and child protection legislation.Where we collect personal information from job applicants, staff members, volunteers and contractors, our primary purpose is to assess and, if successful, engage that person. We also use this information to administer the individual's employment or contract, for insurance purposes, for fundraising and marketing, and to satisfy our legal and moral obligations.Marketing and fundraising are an important part of ensuring Hope Ventures can continue its activities. Personal information we hold may be disclosed to a third party who assists us with fundraising. Members of the wider community may from time to time receive fundraising information, and our publications — including newsletters, web pages, social media and magazines — may include personal information for marketing purposes..

4. Disclosure of your information

Hope Ventures may disclose your personal information, including sensitive information, between business units within Hope Ventures, and to our employees, members, contractors, volunteers and attendees; our affiliated partner organisations, including Hope Centre; government departments; medical practitioners; people providing services to us, such as counsellors, volunteers and contractors; and anyone you authorise us to disclose your information to..

5. Overseas disclosure

Hope Ventures will not send your personal information outside Australia without either obtaining your consent, which may in some cases be implied, where it is for cloud-computing or back-up purposes, or otherwise in compliance with the Act.

6. Storage and security of your information

Hope Ventures takes reasonable steps to protect the personal information it holds from misuse, loss, and unauthorised access, modification or disclosure.

7. Accessing and correcting your information

You can ask our team, free of charge, to access the personal information Hope Ventures holds about you. We will need to verify your identity and ask you to specify what information you're seeking.We aim to keep the personal information we hold accurate, complete and up to date. If your details change, or you believe information we hold about you is incorrect, you can ask our team to correct it.Exceptions under the Act may mean we are unable to give you access to certain information. If this applies to your request, we will let you know.

8. Complaints

If you believe Hope Ventures has handled your personal information inappropriately or unlawfully, you can lodge a complaint in writing with our team, using the contact details below.

Contact us

Address: 35 Thompson Street, Bowen Hills QLD, 4006, Australia
Email: hello@hopeventures.org.au
Phone: 07 3253 1300